BCS Foundation Certificate in Business Change Practice Exam

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• Which phases does Kotter's 8 Steps of Change model include?
• Which option provides the most complete definition of a stakeholder?
• When considering a company's core purpose and vision for the future (VMOST), which option correctly describes its Strategy?
• Which of the following best describes the purpose of a Business Process Model?
• In the context of business change, what does stakeholder engagement primarily focus on?
• Which of the following is not a main source of documented information needed to undertake a formal review once Implementation has taken place?
• Which of the following tasks would typically not be included in the Implementation Stage of business change?
• Which document is often referred to as the blueprint for project success?
• Which statement is correct in relation to Stakeholders?
• In a business case for a new system, which section considers the effect of a proposal on inter-departmental relations?
• Which of the following are recognised investigative techniques?
• What is the main goal of implementing a change management strategy?
• Which of the following correctly describes a Functional Requirement?
• Which one of the following requirements elicitation techniques would not normally be appropriate for engaging a numerous stakeholder group?
• Which of the following is it suggested any business change must be aligned to?
• Which of the following will not be considered in relation to the feasibility of an option?
• In which of the following circumstances is competitive rivalry between firms likely to be high?
• Which one of the following phrases most closely identifies the notion of Master Data?
• Which of the following would you associate with the acronym MoSCoW?
• All individual process steps in a business process model should:
• Which of the following correctly describes Environment in the acronym CATWOE?
• In the Business Change Lifecycle, what stage correctly reflects the "analysing of the business situation and determining the programme of improvements"?
• What is the primary purpose of a 'business case' in project management?
• In Gap Analysis, what might it mean if an activity is on both the "To be" and the "As is" model?
• Which of the following reasons best explains why it is strategically important to evaluate organisational capability?
• Which of the following is not a correct element of the SARAH model?
• Which form of analysis is designed to assess the culture of an organization?
• Which of the following correctly describes a Change Project?
• Which of the following are represented in the two E's of PESTLE?
• What is the terminology used to describe the process views that need to be mapped in a process redesign?
• In which year does an investment break even, given the following costs and benefits?
• Which of the following is not considered a Supervisory Role?
• Which of the following is not correct in relation to Requirements Engineering (RE) Framework?
• An organisation is moving its headquarters. Managers recognise that this will lead to disruption and a short-term loss in productivity. How would this effect be categorised in a cost-benefit analysis?
• How can 'soft systems' be accurately described?
• Which of the following is not correct in relation to Requirements Engineering (RE) Framework?
• What kind of data predominately comprises unstructured data?
• Which activity is least likely to form part of the 'unfreezing' phase of a change process?
• Which of the following correctly represents aspects of Hofstedes Cultural Dimensions Model?
• Which of the following can be considered as stakeholders?
• What dimension does the Extended V-Model add to the business analysis model?
• What is the term given to someone who has an interest in a business change project?
• It is important to take a systemic view of business change because:
• Which of the following is not a recognized organizational structure?
• What is the first stage in the business change life cycle?
• Which of the following correctly represent Venkatraman's IT-enabled business change model?
• In the context of Kotter's model, which statement is true regarding the third phase?
• Which of the following would trigger a process to take place?
• Which of the following correctly represent the Evolutionary levels of Venkatraman's IT-enabled business change model?
• What does the large rectangular box in a use case diagram represent?
• What level of power and interest might a stakeholder who has the ear of the decision makers but has more pressing concerns have in a change project?
• Which of the following is not a benefit of using Rich Pictures?
• According to Handy's Model of Organisational Culture which of the following correctly represents the different types of culture?
• Which one of the following would usually be classified as structured data?
• A Business Actor must be able to:
• During which phase of Kotter's model is it crucial to Create quick wins?
• Which represents the second phase of Kotter's 8 Steps of Change model?
• Which of the following facts would be explicitly recorded in an information model?
• According to Handys Model of Organisational Culture, which of the following best describes a Role Culture?
• In order to sell their products in their store, PC World has told its suppliers they must include RFID security tags on all of their products. According to Porters 5 Forces, what is this an example of?
• What method is commonly used to identify and assess stakeholders in a change initiative?
• Which of the following is not a recognized organizational structure?
• Put these aspects of the Business Change Life-cycle in the correct order.
• Which of the following is not an aspect of an Internal Rate of Return Investment Appraisal?
• Which factor is critical in the successful implementation of business change?
• What is the main purpose of tracking benefits?
• Which one of the following accurately describes a stakeholder who is a Supporter?
• What type of changes does a 'holistic' business improvement approach prioritize?
• Which one of the following is an example of an Enterprise Architecture Framework?
• Which of the following would be identified in a business case as an intangible cost?
• What does a stakeholder analysis typically identify?
• Which of the following is not a benefit of using mind maps?
• Which of the following is not a type of Investment Appraisal?
• When assessing project risks, what is the main purpose of a risk assessment?
• Which of the following correctly represents Lewin's 3 Steps of Organisational Change?
• Which of the following is incorrect in relation to mind maps?
• The acronym CRUD is applied to link which features of IT application development?
• Which of the following acronyms correctly describes the content and direction of travel for the Business Change Life-cycle?
• In UML, data is modelled using a Domain Class Model. On the diagram, which of the following features could be represented?
• Which of the following stages in business change will not normally be included within the project life-cycle?
• In a Use Case diagram which of the following is represented by an Oval shape?
• Who recognized that to understand and successfully specify IS/IT architecture, it was necessary to understand the business context?
• In Gap Analysis, what might it mean if an activity is on the "As Is" but not the "To Be" model?
• Which of the following is not an aspect of a Payback Investment Appraisal?
• Which of the following is not an aspect of a Use Case Diagram?
• Which of the following are recognised investigative techniques?
• Which of the following correctly describes a Non-Functional Requirement?
• Which of the following correctly describes a Non-Functional Requirement?
• Where would you expect the change Sponsor to be located on a Power/Interest Grid?
• What term describes the documentation of potential issues that may arise from a change initiative?
• Which of the following will not be considered in relation to the feasibility of an option?
• What is the primary goal of conducting a Post Implementation Review?
• Which of the following is not correct in relation to Zachman's Business Architecture framework?
• What is the primary objective of benefits realisation?
• Which of the following correctly represents the content of a RACI chart?
• Which of the following correctly describes a Direct Implementation Process?
• Who is responsible for translating high-level business plans into formal business cases?
• Which of the following does not correctly describe the VMOST model?
• Which of the following is an example of explicit knowledge?
• What does the term Root Definition summarize?
• What does the 'Creating the climate for change' phase in Kotter's model primarily focus on?
• Which of the following would you associate with the acronym MoSCoW?
• Which of the following is not considered a Middle Management position?
• Which of the following best describes 'change management' in an organizational context?
• Which of the following are a correct reflection of the Business Change Life-cycle?
• Which option best encapsulates the purpose of Data Modelling?
• Which of the following correctly represents aspects of The Cultural Web?
• What does the P in PESTLE stand for?
• In project management, what does the term 'scope creep' refer to?
• Which of the following does not correctly represent a Functional View business orientation?
• Which of the following represents an example of a tangible benefit?
• The point in the business change life cycle where benefits are finally reviewed and measured is?
• Which of the following represents a functional requirement?
• Which of the following correctly represents the content of a RACI chart?
• Which of the following is crucial for a successful business change implementation?
• Which of the following are techniques for analysing the root cause of a problem or situation?
• Which of the following roles is responsible for investigating and documenting business requirements?
• Which of the following correctly represent Venkatraman's IT-enabled business change model?
• In a Use Case diagram which of the following is represented by a Matchstick figure?
• When considering a company's core purpose and vision for the future (VMOST), which option correctly describes its Objectives?
• Which of the following correctly represents Schein's 3 Steps of Organisational Change?
• Which of the following is not correct in relation to Zachman's Business Architecture framework?
• What would be an example of 'Internal Integration' in Venkatraman's IT-enabled business change model?
• What would be an example of 'Business Network Redesign' in Venkatraman's IT-enabled business change model?
• Which of the following is not correct in relation to Business Process Models?
• Which of the following is NOT a method for financially appraising a proposed investment in a business change project?
• Who proposed a framework for assessing the dimensions of national cultures?
• Which of the following is correct in relation to the People aspect of the POPIT model?
• Which form of analysis is designed to assess the culture of a society?
• Who developed the concept of Force Field Analysis?
• Which one of the following groups represent a widely recognised hierarchy of benefits?
• Which of Kotter's steps involves forming teams to support the change initiative?
• Which of the following is not normally recognised as a Business Function?
• Which of the following requirements would normally be associated with the acronym CRUD?
• What is the primary purpose of a feasibility study?
• Which of the following does not correctly represent a Process View business orientation?
• Constraints and operational guidance are types of which of the following?
• Which of the following is not an aspect of a Discounted Cash Flow Investment Appraisal?
• According to Handys Model of Organisational Culture, which of the following best describes a Task Culture?
• What does the T stand for in CATWOE?
• Which of the following is not correct in relation to Requirements Engineering (RE) Framework?
• Which of the following is not a component of the SARAH acronym associated with reactions to change?
• Which of the following is not a type of Change Programme?
• Which phrase best describes the meaning of the term 'role'?
• Which model is recommended for conducting a Business Readiness Assessment?
• What is the role of a business analyst in change management?
• Which aspect is typically covered in a Business Case?
• Which of the following roles has the responsibility for planning a business change project?
• Which of the following correctly represents aspects of The Cultural Web?
• Which factor is crucial during requirements validation?
• Which phase follows the 'unfreezing' phase in the change management process?
• Which role is responsible for ensuring that a project or programme of change meets its objectives?
• Which model is responsible for the development of the SARAH model?
• What is the primary goal of the 'Build on the change' phase in Kotter's model?
• Which of the following is not normally an example of an internal stakeholder?
• Which of the following is a type of Intangible Resource?
• Which of the following is not correct in relation to Zachman's Business Architecture framework?
• Which of the following elements of a SWOT analysis will be identified by an analysis of the external environment of an organisation?
• What does the acronym CSF stand for?
• What aspect should the business sponsor avoid directly managing during the implementation phase?
• When considering a company's core purpose and vision for the future (VMOST), which option correctly describes its Vision?
• Which of the following would you not expect to see as an output of a Business Change Design Phase?
• Which option is not considered a type of tangible benefit?
• What typically defines 'change management'?
• In Gap Analysis, what might it mean if an activity is not on the "As Is" but is on the "To Be" model?
• What does the term PIR stand for?
• What is the main purpose of a Rich Picture?
• Which of the following topics should always be included in any change option presented to the Sponsor?
• Which of the following best describes 'stakeholder analysis' in the context of a business change project?
• Which of the following correctly describes the SARAH model?
• Which of the following best describes related diversification strategy in business?
• Considering the Zachman Framework, which of the following represents the level and core question of the Process Structure?
• Which of the following components is part of the PESTLE acronym?
• What does gap analysis primarily focus on?
• What would be an appropriate name for a class holding invoice details?
• What does a Business Readiness Assessment systematically analyze?
• What is always a defining characteristic of a key performance indicator?
• Businesses are motivated by different targets at different levels within the organisation. Which of the following best represents a top down sequential description of these motivations?
• What is a common response of employees during the change process?
• What is a key component of the 'Make it stick' phase in Kotter's model?
• Which of the following correctly describes Transformation in the acronym CATWOE?
• Which of the following are the 4 elements of TOGAF?
• Which of the following correctly describes a Technical Requirement?
• Which one of the following would not usually be considered a Tangible Cost of making a change?
• Which one of the following pairs of techniques can help identify important external factors that may influence strategy?
• In the context of business improvement, what does taking a 'holistic' view entail?
• Which of the following is not correct in relation to Business Process Models?
• What best describes the meaning of the term 'system'?
• What does the acronym 'SWOT' stand for in business analysis?
• Which of the following describes the term "scope creep"?
• Which of the following correctly represent the Revolutionary levels of Venkatraman's IT-enabled business change model?
• Which of the following can be used to analyse the internal environment?
• Which of the following is a type of Requirement?
• When considering a company's core purpose and vision for the future (VMOST), which option correctly describes its Mission?
• Which of the following is a characteristic of data that supports operational decisions?
• Why is stakeholder engagement critical in change management?
• What is the process of agreement on the accuracy and completeness of requirements called?
• In which of the following lists are all three techniques used to document the outcomes of a workshop?
• Which of the following phrases best describes the technique known as Work Practice Modelling?
• Which statement accurately describes the Iterative (Spiral) Development Model?
• Which of the following is not commonly found to be the source of inefficiencies in many business systems?
• What level of power and interest might a stakeholder who tends to be listened to and works in the affected area have in a change project?
• Who developed the 3 Steps of Organisations Change?
• Which one of the following phrases best describes the meaning of the term 'programme of change'?
• Which phrase best describes the purpose of an Organisation Chart?
• What is the role of a project sponsor?
• Which of the following correctly describes a General Requirement?
• Which of the following is a characteristic of parallel running?
• What term is used to describe an investigation technique which brings together a wide range of different stakeholders and an independent facilitator?
• In which document(s) would you search for the original signed off statement of expected benefits?
• In the context of business definitions, what does "C" in the CATWOE acronym represent?
• Which of the following descriptions is most suitable as a definition of the essential purpose of the Balanced Scorecard (BBS)?
• What part of the requirements engineering process is focused on gathering information and requirements from business stakeholders?
• What is the key focus of requirements elicitation?
• According to Handys Model of Organisational Culture, which of the following best describes a Person Culture?
• Which of the following may experience impact or need to be adapted as a result of business change?
• Which of the following is a type of Tangible Resource?
• When considering a company's core purpose and vision for the future (VMOST), which option correctly describes its Tactics?
• Which of the following is not a correct element of the SARAH model?
• In a SWOT analysis, which one of the following represents the internal focus?
• Which of the following represents correct aspects of Hofstedes Cultural Dimensions Model?
• What type of organisational culture emphasises getting things done through empowerment, flexibility and teamwork?
• Put the following in ascending order according to the Level they represent in the Zachman Framework?
• Which of the following best describes the term 'information'?
• What level of power and interest might a stakeholder with specialist knowledge, but employed in a related area have in a change?
• What is a key feature of a Rich Picture methodology?
• In an IT-enabled enterprise, what role does technology ideally play?
• Which of the following is not correct in relation to Requirements Engineering (RE) Framework?
• Which of the following are a correct reflection of the Business Change Life-cycle?
• What are the four stages of option identification?
• What is the main goal of a 'Change Management Plan'?
• Which of the following correctly describes a Change Programme?
• In which of the following is not applicable to the POPIT model?
• Which of the following terms refers to the plan for how an organization will transition from its current state to a desired future state?
• Which elicitation technique is best suited for helping to obtain tacit knowledge?
• What is the main responsibility of the project sponsor in a change project?
• Which of the following is not a type of Change Programme?
• What does Force Field analysis primarily help to identify in an organization?
• Which of the following is not correct in relation to options?
• Which of the following correctly represents aspects of Hofstedes Cultural Dimensions Model?
• Who is credited with developing the 8 Steps of Change?
• Which of the following correctly describes Worldview in the acronym CATWOE?
• What does SWOT analysis primarily evaluate?
• What would be an example of 'Localised Exploitation' in Venkatraman's IT-enabled business change model?
• Which of the following describes a Business Perspective?
• What is the first phase of Kotter's 8 Steps of Change model?
• What is not an example of a risk arising from an IT-enabled business change?
• What is the expected outcome of effective change management?
• Which of the following are recognized organizational structures?
• What is a benefit to an organization of using an internally developed bespoke IT solution to meet business requirements?
• Which managerial roles are accountable to the Senior Responsible Owner/Project Owner (SRO/PO)?
• What would be an example of 'Business Process Redesign' in Venkatraman's IT-enabled business change model?
• What is the primary role of a Business Sponsor in an IT-enabled change programme?
• In the Business Change Lifecycle, which stage correctly reflects the "development of the inter-related elements comprising the changes"?
• What is a significant outcome expected from effective change management?
• Which option should be taken into account when developing a business case for an IT system?